Terms & Conditions

These Terms & Conditions (the "Terms") govern your use of Method by HelloCues (the "Service"), operated by HelloCues (the "Seller", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Who you are contracting with

You are contracting with HelloCues. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

Method by HelloCues is a personal grooming coaching product: a grooming profile, Ask Method coaching conversations, My Routine, My Products, weekly check-ins, progress tracking and product recommendations, available on the web and in the Method app for iPhone. Method provides educational grooming guidance. It does not diagnose, treat or prescribe, it does not replace a licensed medical, dermatological or grooming professional, and it does not guarantee results.

3. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• Use the Service for any unlawful purpose or in violation of any applicable law;
• Attempt fraud, spam, or harmful automated activity;
• Infringe intellectual property rights of others;
• Interfere with the security or integrity of the Service (malware, probing, scraping, circumventing rate limits);
• Upload photos that are not of yourself, or content depicting minors.

4. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and keep it up to date.

5. Intellectual property

We retain all right, title, and interest in the Service, including our software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service under your selected plan. You retain ownership of the photos and content you upload; you grant us a limited license to process them solely to provide the Service to you.

6. AI, and third-party AI providers

Ask Method, photo and label reading, product identification and recommendations are generated with AI. To answer you, we send trusted third-party AI providers acting on our behalf what you wrote, the recent conversation, any photo you attached, and the relevant parts of your grooming profile, products and routine. We do not send them your email address, name or payment details, and your content is not used to train their models. Our current providers and how long they keep a request are listed in our Privacy Notice.

AI output may be incomplete or wrong. It is educational grooming guidance, not a diagnosis, not a prescription and not medical advice, and it does not guarantee a result. For anything medical — including irritation, pain, bleeding, infection or hair loss you are concerned about — see a licensed professional. You decide how to use Method's guidance.

7. Subscriptions, payment, and taxes

Method Pro purchased on the web is billed on a recurring basis (monthly or annually) as selected at checkout, processed by Stripe, with applicable taxes calculated at checkout based on your billing location. For cancellation, refunds, and billing mechanics, see our refund policy.

If you purchase Method Pro inside the Method app for iPhone, that purchase is made with Apple: Apple bills you, Apple's terms and refund process apply, the subscription renews automatically until you cancel it, and you manage or cancel it in your Apple Account settings. Deleting your Method account does not cancel an Apple subscription — only Apple can. Method Pro gives the same features whichever way you subscribe.

7a. Physical HelloCues products

Physical HelloCues products are sold separately from Method Pro, through our Shopify store. Those purchases are governed by the store's own terms, payment, shipping and returns, and are not part of your Method subscription.

7b. Deleting your account

You can delete your Method account at any time from the app or the website. Deletion is permanent: your profile, grooming data, products, routines, Ask conversations and the photos you uploaded are removed, as described in our Privacy Notice. A live web subscription is cancelled as part of deletion; an App Store subscription must be cancelled with Apple.

8. Service level

We make reasonable efforts to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated policy violations. On termination you may lose access to content stored in your account after a reasonable export window.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law (fraud, death, or personal injury caused by negligence).

11. Changes

We may update these Terms from time to time. Material changes will be communicated in the app or by email.

12. Contact

Questions about these Terms? Contact us via the in-app support option in your Profile page.